Why wait for negative feedback before making changes to the customer journey?
Some 85% of customer opinions shared with brands is by taking Surveys post a visit or experience. Research by DISQO (31 May 2020) is reproduced below.
How Customers Share Their Opinions with Brands:
HOED Research can help you develop a Customer Experience program that regularly monitors and provides actionable outcomes. Recognise and solve customer-experience issues before they become a problem.
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