What are you waiting for?

Why wait for negative feedback before making changes to the customer journey?

Some 85% of customer opinions shared with brands is by taking Surveys post a visit or experience. Research by DISQO (31 May 2020) is reproduced below.

How Customers Share Their Opinions with Brands:

HOED Research can help you develop a Customer Experience program that regularly monitors and provides actionable outcomes. Recognise and solve customer-experience issues before they become a problem.

Contact Richard on mobile 0274 484473
or email richard@hoed.co.nz