It’s not just shopping

Mystery Passengers

Mystery Passengers ride the Bus, Taxis, Trains and Trams and report back on their experiences.

In the Rail Industry, we have extensive experience in developing, implementing and successfully running Service Quality Regimes (SQR) for Train Operating Companies.

Assessment Areas

We can utilise mystery shopping programmes to:

  • Assess customer experience received
  • Monitor asset standards and availability
  • Review ease of ticket purchasing
  • Track journey times
  • Check compliance to KPI requirements
  • Test accessibility to ensure equality for all
  • Measure health & safety standards

General Enquiry

Interested in how we can help your company achieve its goals. Send us your contact details and a little information and we’ll be in touch.

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Alternatively, if you’re after a detailed quote then head on over to our Request a Quote
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