Procedures and Processes

Hoed Research provides a unique ‘blend’ of training and coaching

Hoed Research provides a unique ‘blend’ of training and coaching, for small and large businesses alike.

Our approach is to customise a tested methodology to suit your business requirements. Broadly speaking, our purpose is to increase your team’s effectiveness, broaden thinking, identify strengths and development needs, and to set challenging goals. Our approach is hands on yet places the onus squarely on the shoulders of the individual. We link the purpose and results of the training and coaching to the business.

Programme Agenda:

  • Introduction / background (the why)
  • Self-assessment
  • Written test
  • Role-plays (individual real-life scenarios are played out)
  • Panel assessment (scored)
  • Feedback
  • Report and discussion
  • Challenges set / accreditation target / training options

Groups are generally 5-10 in total across a half or full day, depending on content and materials.

Assessment Areas:

  • Understanding internal rules & procedures
  • Knowledge test (understanding)
  • Scenarios played out
  • Customer service delivery

Get in touch with us

General Enquiry

Interested in how we can help your company achieve its goals. Send us your contact details and a little information and we’ll be in touch.

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