It’s not just shopping
If you’re a B2B company, we can assess your experience too!
We have a wide range of Evaluators and Field Teams on board with us who help us to complete B2B mystery shopping journeys via all available channels.
- Are procedures still being complied with?
- Is the service at the same standard?
- Is the quality of output still as high?
Teams will be on guard for potential Mystery Managers, in the same way they look out for Area Managers.
Mystery Clients enable B2B businesses to gain insight on their own business as well as obtain competitor information on costs and customer service. You may want to assess:
- The sales journey
- Response times
- Marketing materials offered
- Pricing and discounts
- Customer service and experience
- Service delivery
Tailored to meet the needs of:
Whether you’re a Manufacturer looking to assess the pricing, compliance or sales journey of your contracted dealerships, or a dealership looking to improve its sales and customer experience journey, we have Evaluators across both AU and NZ to provide a comprehensive insights program.
Whether you’re looking to assess your own locations, your franchisees or even your competitors – we can design a programme that suits.
Of course we have to do some shopping! We mystery shop a wide range of retailers, and journeys vary between quick shops with a purchase, to purchase and returns and even buy to order custom items.
Mystery Passengers ride the Bus, Taxis, Trains and Trams and report back on their experiences.
Our Mystery Families can assess the experience when looking for care solutions for their relatives or family friends.
Our Mystery Guests can visit any type of attraction, event or hospitality venue and measure their customer service.
Whether it’s by telephone, email, letter, social media or in person, we can assess the experience of residents all over the country.
There are many ways in which mystery shopping is beneficial in the Education Sector
Get in touch with us
Interested in how we can help your company achieve its goals. Send us your contact details and a little information and we’ll be in touch.
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