It’s not just shopping

Mystery Shoppers

Of course we have to do some shopping! We mystery shop a wide range of retailers, and journeys vary between quick shops with a purchase, to purchase and returns and even buy to order custom items. We’ve mystery shopped:

  • Jewellers
  • Shopping Centres
  • Designer and high street fashion retailers
  • Furniture stores
  • Pet supply retailers
  • Supermarkets
  • Fuel stations
  • Business supplies providers
  • Subscription services
  • Plus much, much more!

Assessment Areas

As part of the assessments, we can review:

  • Enquiry response times
  • Sales journey and techniques used
  • Enquiry follow up
  • Information given
  • Customer experience
  • Products/services available
  • Materials received
  • Quality of service
  • Availability of products
  • Rapport building
  • Empathy and sensitivity
  • Pricing information/competitor insight
  • POS and marketing materials

General Enquiry

Interested in how we can help your company achieve its goals. Send us your contact details and a little information and we’ll be in touch.

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Alternatively, if you’re after a detailed quote then head on over to our Request a Quote
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