The information we collect and how we process this information.

We collect information in several ways, depending on the type of project we are engaged in and how we work with our clients. The main types of information we collect are as follows.

Customers – data we collect from individuals in response to their customer experience or other surveys.
Businesses – data we collect from businesses and merchants to record compliance with our clients’ business practices.
Website – data we collect about anyone who visits our website – see our Website Privacy Policy below.

Accessing and controlling your personal information

You have some important privacy rights, including the right to know what information we hold about you and the right to correct it. Sometimes, you can also ask us to delete or stop using your information in a particular way. You can exercise any of these rights by:

Emailing us at

Please note that we need to take steps to make sure you are authorised to make requests about your information, so we may need to verify your identity or authority before responding to your request. Once we’ve verified who you are, we’ll try to respond to your request or query as soon as possible, and no later than 20 working days after we receive it.

Correcting or deleting your information

If you think any of the information, we hold about you is incorrect, you can ask us to correct it. Where we’ve retained your information for purposes that are not directly related to the performance of a contract or to our legitimate interests, you may be able to ask us to delete it.

If we can’t correct or delete your information (for example, where we don’t agree that it’s wrong, or we need the information for a lawful purpose), we’ll tell you why.

Website Privacy Policy

This Privacy Policy is provided to make you aware of how Hoed Research collects, uses and manages information of visitors to its Internet website. Hoed Research views the personal privacy of users as an important issue and is committed to maintaining the security of personal information provided to Hoed Research by users in accessing the website. This policy forms part of the Terms of Use of this website and describes how Hoed Research treats personal information that it receives through your use of the website.

Amendments to this Privacy Policy

The content of this Privacy Policy may be updated from time to time, so Hoed Research suggests that you return to the website on a regular basis and carefully read the information provided. Other than as otherwise stated in this Privacy Policy or in the Terms of Use, no attempt is made to identify users or their browsing activities except if required to do so by law. Hoed Research endeavours to use and disclose your personal information only in limited circumstances. Hoed Research will do so if it is necessary to protect any intellectual property rights in the material on the website, or if it is necessary to enforce the Terms of Use.

Information Collected and How it is Used.

Hoed Research collects the following information regarding visitors to its website: IP address, information regarding what pages are accessed and information volunteered by you. Hoed Research collects and logs this information for statistical purposes. Hoed Research also uses this information to provide you with a personalised experience when you visit the website.


Using a cookie (see our Terms of Use), Hoed Research may record the pages you visit and the information you require. Through analysis of these records, Hoed Research aims to provide you with an improved service when you revisit.


Hoed Research uses security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification, or disclosure in accordance with industry practice, but Hoed Research does not warrant and cannot ensure the security of any information which you transmit to Hoed Research. Accordingly, any information which you transmit to us is transmitted at your own risk. As far as permissible under law, Hoed Research will not be liable for the unauthorised access of personal information held by Hoed Research.

Access and Corrections to Personal Information.

Where you have provided personal information to Hoed Research through your use of this website, you are entitled to access that information and to request corrections to that information from time to time.

Get in touch with us

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