It’s not just shopping

Mystery Residents

Whether it’s by telephone, email, letter, social media or in person, we can assess the experience of residents all over the country. We’ve assessed departments including:

  • Covid Response
  • Housing
  • Residential services
  • Waste disposal
  • Business enquiries
  • Planning

Assessment Areas

As part of the assessments, we can review:

  • Enquiry response times
  • Accessibility testing
  • Enquiry follow up
  • Information given
  • Customer experience
  • Services available
  • Materials received
  • Quality of service
  • Rapport building
  • Empathy and sensitivity
  • Pricing information/competitor insight

General Enquiry

Interested in how we can help your company achieve its goals. Send us your contact details and a little information and we’ll be in touch.

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Alternatively, if you’re after a detailed quote then head on over to our Request a Quote
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