It’s not just shopping

Mystery Guests

Our Mystery Guests can visit any type of attraction, event or hospitality venue and measure their customer service. Venues we’ve visited include:

  • Hotels
  • Campsites
  • Museums
  • Zoo
  • Adventure Parks
  • Breweries
  • Galleries

Assessment Areas

Mystery guests can call, email or enquire/book with your venue online and assess the entire experience, from enquiry and booking process to follow up contact after their stay. We can review:

  • Website experience
  • Booking process
  • Enquiry response and resolution
  • Arrival
  • Cleanliness
  • Extras
  • Checkout
  • Complaints handling
  • Follow up marketing

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General Enquiry

Interested in how we can help your company achieve its goals. Send us your contact details and a little information and we’ll be in touch.

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