Hoed Good Hygiene Standards

Did the location show evidence of good hygiene practises?

The COVID-19 scare reminds us of how important it is that businesses, whether retail, hospitality, or service, demonstrate good hygiene standards. All workplace environments need to be hygienic and safe for both employees and consumers. This applies to all businesses, not just workplaces involved in the handling of food and personal products. Good hygiene is important in the workplace because it contributes to a healthy workforce. A healthier workforce in turn is happier and more productive. And customers just love a clean and healthy environment. The environment you present to your customers will have an influence on how much they are willing to spend with your company. Get it wrong and they may never return.

HOED Research can build a simple yet effective hygiene audit survey, using examples of the following:

  • Was sanitiser used by staff / visible cleaning of surfaces taking place?
  • Was queue management actively practised / social distancing adhered to?

To find out more, please contact the Hoed team to discuss your business requirements.

There are a variety of other services offered by Hoed Research, see below for examples:

  • Location Assessments (FTF) – covert face-to-face surveys
  • Audit & Compliance Checks – overt or covert assessments
  • Notified Assessments – overt measure of training success
  • Consumer Insights – product sales evaluation
  • Customer roleplay – for training purposes
  • BTB Insights – instore offering / promotional monies well spent
  • Merchandising – instore displays and merchandising
  • Telephone Surveys – customer experience
  • Web / Email Surveys – ease of use / response
  • Online Purchase – ease of use through to payment & delivery
  • Click & Collect – online purchase and store collection
  • Exit Interviews – visiting customer feedback
  • Net Promoter Score (NPS) – brand health check
  • BTB – Customer Experience Surveys – online via dashboard
  • Price Integrity – own or competitor pricing
  • Video Surveys – use of hidden video camera with audio
  • Audio Surveys – use of hidden audio recorders
  • Customer / Consumer roleplay – assist with training modules
  • Competitor Comparison Surveys – measuring the competition
  • Reveal Surveys – reveals for promotional purposes
  • Employee Satisfaction – direct feedback
  • Health & Safety – measuring compliance
  • Post Induction Surveys – measuring on-boarding success
  • Franchise Compliance Surveys – meeting required standards
  • Parallel Importing Surveys – illegal / copy product sales
  • Liquor, Tobacco & Gambling Compliance – standards & age restrictions
  • Loss Prevention Surveys – shrinkage appraisal
  • Best Shop Surveys – single brand or group competition
  • Real-time Customer Feedback – using Vigil Immediate
  • Vigil Engage with OKRs

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