It’s not just shopping

Mystery Diners

Whether you’re looking to assess your own locations, your franchisees or even your competitors – we can design a programme that suits. You might want to:

  • Improve customer experience
  • Reward best practice
  • Benchmark service against competitors
  • Embed training and sales techniques
  • Reduce risk of employee theft/dishonesty
  • Ensure procedures are being followed
  • Identify further training needs

Assessment Areas

We send our Mystery Diners to your restaurant, bar or cafe and assess the customer experience, including:

  • Booking Process
  • Enquiries
  • Arrival
  • Walk-Ins
  • Ordering Process
  • Upselling / Cross selling / Refills
  • POS Materials
  • Accessibility & Inclusion
  • Health & Safety

General Enquiry

Interested in how we can help your company achieve its goals. Send us your contact details and a little information and we’ll be in touch.

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Alternatively, if you’re after a detailed quote then head on over to our Request a Quote
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