Good Service vs Bad Service

A customer just walked out of your store. There is an 81% chance they will not be back due to a poor customer experience and 69% will NEVER return.

How would you rate these customer service experiences?

Bad service

74% tell others about poor treatment 20% have posted negative feedback online 61% have directly complained 37% have returned products

Good service

53% would recommend 52% would feel encouraged to spend more 50% will always / often pay more for better