Category Archives: Uncategorized

Popular Beer Price Comparison!

7 August 2020

Following is a sample of popular beers available as 12 and 24 pack sizes to determine the average cost per retailer. The average price of a 12-pack varied by $6.50, or 31% of the lowest average price shown. The sample sizes ranged… Read more

Supermarket Comparison – 3 August

5 August 2020

A basket of 64 products from New Zealand’s most well-known brands, including food, personal care, and household cleaning items was sampled, and Pak n Save comes out tops, with a savings of 18.5% (rounded) compared to the most expensive brand…. Read more

Closing the loop!

23 July 2020

Closing the Customer Experience loop requires regular testing and ‘fixing’ the root cause of any broken customer experiences. Regular testing will often highlight issues that companies don’t know are occurring. Test solutions and improvements before rolling them out to actual… Read more

Supermarket Comparison – 13 July

13 July 2020

A basket of 64 products from New Zealand’s most well-known brands, including food, personal care, and household cleaning items was sampled, and Pak n Save comes out tops, with a savings of 15% (rounded) compared to the most expensive brand…. Read more

Which Supermarket is best value for money?

7 July 2020

A basket of 64 products from New Zealand’s most well-known brands, including food, personal care, and household cleaning items was sampled, and Pak n Save comes out tops, with a savings of 12% (rounded) compared to the most expensive brand…. Read more

What are you waiting for?

25 June 2020

Why wait for negative feedback before making changes to the customer journey? Some 85% of customer opinions shared with brands is by taking Surveys post a visit or experience. Research by DISQO (31 May 2020) is reproduced below. How Customers… Read more

Which Supermarket is best value for money?

23 June 2020

A basket of 64 products from New Zealand’s most well-known brands, including food, personal care, and household cleaning items was sampled, and Pak n Save comes out tops, with a savings of 13% (rounded) compared to the most expensive brand…. Read more

Anticipate, don’t just ask for customer feedback!

19 June 2020

The customer ‘experience’ landscape has certainly evolved over the past few months, you cannot simply ‘set and forget it’. Measure and understand the customer journey and overcome the short-sighted and ‘reactive’ nature of customer feedback surveys. Some 85% of customer… Read more

Settling in and looking forward with confidence

21 May 2020

Now, more than ever, understanding the customer’s experience is crucial to your success. I’m sure you’ll agree when we say the amount of change we’ve all had to adopt over the past few months has been immense (and fast). And… Read more

How has your business travelled this uncharted journey?

8 May 2020

For every story of business devastation, we’ve equally heard and seen stories of triumph.Teams who may have been stretched in terms of geography, have come together to help your customers, deliver the value, support and service that you know your… Read more