Category Archives: 2023

Book a 20 Minute Online ‘Teams’ Meeting with Richard – Managing Director, Hoed Research Ltd

At Hoed Research we offer expert advice regarding the capture of Customer Experience Insights (CX), Mystery Shopping (Qualitative & Quantitative), Compliance Audits, Price Comparison packages, Loss Prevention programs, Onboarding Assessments and Exit Interviews, plus other services, all tailored to your specific business needs. We would love the opportunity to help you solve any issues you[…]

Audit and Compliance

Complying with regulations company-wide is a huge headache for many companies and organisations.   A compliance audit is a comprehensive review of an organisation’s adherence to regulatory guidelines. Audit reports look at the strength and meticulousness of compliance measures, security policies, user access controls and risk management processes over the course of a compliance audit.  Importance[…]

How Mystery Shopping Can Benefit your Company

Happy customers are an important asset for essentially every company.  Mystery shopping is one of the best tools to assess customer satisfaction, performance levels, cleanliness and gain exclusive information about certain products and services.  Mystery Shopping has been embraced by companies who wish to gain a comprehensive understanding of how their customers feel, and their[…]