It’s not just shopping

Mystery Families

Our Mystery Families can assess the experience when looking for care solutions for their relatives or family friends. We’ve assessed:

  • Mobility products – order to delivery
  • Insurance products
  • Personal alarms
  • Assisted living accommodation
  • Care homes of all requirements
  • Nurseries
  • Independent Childcare Services
  • Day Care

Assessment Areas

As part of the assessments, we can review:

  • Enquiry response times
  • Sales journey and techniques used
  • Enquiry follow up
  • Information given
  • Customer experience
  • Facilities available
  • Materials received
  • Quality of service
  • Pricing and availability of products
  • Rapport building
  • Empathy and sensitivity
  • Pricing information/competitor insight

General Enquiry

Interested in how we can help your company achieve its goals. Send us your contact details and a little information and we’ll be in touch.

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Alternatively, if you’re after a detailed quote then head on over to our Request a Quote
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