Business Potential

At Hoed Research, we are your trusted partner in driving performance improvement through a range of specialised services. Let’s explore how we can support your business:

Customer Experience Insights (CX)

  • Our CX assessments provide actionable insights into your customers’ experiences. We analyse data across various touchpoints, helping you enhance satisfaction and loyalty.
  • Whether it’s understanding pain points, optimising processes, or improving service quality, our CX insights empower you to make informed decisions.

Mystery Shopping (Qualitative & Quantitative)

  • Mystery Shopping goes beyond identifying issues—it transforms behaviour and actions for the better.
  • Use our mystery shopping programs to continuously improve performance, align with standards, and drive positive customer interactions.

Compliance Audits

  • Regulatory compliance is critical. Our audits ensure your business adheres to relevant laws, company policies, and industry standards.
  • Whether covert or overt, we assess compliance and provide actionable recommendations.

Loss Prevention

  • Protect your assets and revenue. Our loss prevention strategies help you identify vulnerabilities, prevent losses, and maintain financial health.
  • From inventory management to fraud prevention, we can help.

Competitor Analysis & Pricing

  • Stay ahead of the game by understanding your competitors. We analyse market dynamics, pricing strategies, and positioning.
  • Armed with this knowledge, you can adjust your own pricing and maintain competitiveness.

Customised Solutions

  • Our experienced team curates tailored solutions to address your unique business challenges.
  • Whether it’s setting KPIs, journey mapping, or tactical decision-making, we are here to support your growth.

Why Choose Hoed Research?

Industry Expertise
With over 28 years of experience, we understand diverse sectors—from automotive to education.

State-of-the-Art Systems
Our high-tech tools and online dashboards provide stress-free access to data and reporting.

Positive Impact
We don’t just supply data; we drive positive behaviours across teams.


Turn your customers into advocates with Hoed Research. 

Remember, every crisis presents a chance to rebuild stronger. Instead of sitting back, take advantage of this moment to shape a brighter future for your business! 

At Hoed Research, we don’t just collect data; we unlock knowledge.
Let’s collaborate and drive meaningful outcomes together! Feel free to reach out by filling in some details here, and we will get in touch. Alternatively, please email: partnerships@hoed.co.nz