The business world is always evolving and, in accordance with the change, mystery shopping has adapted to identify and work upon issues that companies now face. We have shifted from merely valuing ‘service-given’ and into monitoring compliance. There are two forms of Compliance Auditing services we offer through mystery shopping: ‘Asset Auditing’ and ‘Human Interaction Auditing.’
Asset Auditing: What the Audit entails –
The aim of a Compliance Audit for Assets is to make sure Franchisees for example, are operating correctly under their license agreement in terms of delivering on set KPIs. It is extremely important to make sure all Franchisees are operating within the overall business objective.
This variation of mystery shopping can assess a variety of factors, from store presentation and layout, to following in-house rules and other regulations. Due to the nature of the modern business, it is hard for companies to identify compliance flaws within their own organisation. Consumer communication with businesses is of paramount importance in giving feedback on asset auditing.
Our service provides a business with unbiased information regarding specific levels of compliance; from measuring team members’ rate of adhering to the company policies and other types of rules/laws, to accurately assessing the presentation of venues/stores in line with the business plan.
‘Human Interaction’ Auditing: Monitoring action –
Whilst we are shifting into an era of compliance, the customer-salesperson transaction can still dictate the success of a business. It is the role of the modern business to offer excellent service that conforms with legal rules and regulations.
To do so, the customer-salesperson encounter should operate within perfect accordance with laws and policies; this is another factor that is exceptionally difficult for businesses to self-assess.
We offer mystery shop programs that evaluate key interactions with businesses, allowing for fast identification of issues with compliance on the customer interaction level. By analysing the success rate in which team members carry out lawful compliance, we can provide unbiased evaluations of monitored service.
Health and Safety Compliance Audits –
You may simply wish to review current processes to identify areas of non-compliance, with the aim of making the necessary corrections and improvements.
Online Compliance Shopping –
We can also use our vast database of shoppers to conduct online compliance mystery shops. With a vast amount of shopping happening on virtual platforms, it is paramount that websites are easy for shoppers to navigate, and online processes conform with laws and policies.
Targeting primary areas of customer communication allows us to identify and offer solutions for errors in service compliance before it becomes too large of an issue.
Overt and Covert Auditing –
Along with personal business compliance checks, we can offer reports on compliance checks for ‘competitor’ locations. Our mystery shoppers will unbiasedly assess on-site locations and provide accurate information on the compliance standards of competitors. This service can allow businesses to understand how they relate to their competition.
Who can use this service?
We currently complete audits for Government Agencies, Consumer Groups, Large and Small Businesses, and various overseas clients.