Monthly Archives: August 2022
Key challenges impeding customer experience improvements.
10 August 2022Gartner defines customer experience (CX) as – “the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels, or products. As CX becomes a top priority for organisations, those supporting CX should understand… Read more
Why your customer feedback isn’t always actionable and how to fix it!
3 August 2022The problem is not necessarily within the collected feedback data itself, but in how organisations attempt to extract actionable insights, to drive process improvements and change. Now more than ever, Customer Experience (CX) is quickly becoming the key brand differentiator for organisations…. Read more
Go beyond measuring customer satisfaction to changing the game at the same time.