Monthly Archives: July 2022

How to support your customer service team during the cost-of-living crisis.

20 July 2022

The pressure placed on customers is constantly spoken about, but what about the service staff on the frontline? Customer service staff need the full support of their business and regular CX feedback and guidance from their leaders during these difficult… Read more

Three strategies for improving CX in 2022

13 July 2022

Consumers today are constantly presented with a wealth of options; this puts great pressure on organisations to ensure they deliver a consistently great customer experience that will ultimately help to build long-term and profitable customer relationships. However, recent studies show… Read more

What the Next Gen of Shoppers Expect from Retailers.

6 July 2022

The last few years have been a whirlwind – the pandemic, climate crises, new technologies, inflation and the looming fear of recession hitting New Zealand sooner rather than later! With this constant state of flux, especially for retailers, it’s no… Read more