Settling in and looking forward with confidence

21 May 2020

Now, more than ever, understanding the customer’s experience is crucial to your success.


I’m sure you’ll agree when we say the amount of change we’ve all had to adopt over the past few months has been immense (and fast). And through it all, the need of the customer to be informed, feel safe, and be served in line with company values hasn’t stopped – if anything it’s become all the more important.

As a full service partner we are here to help you find out what is going on within your organisation. We can make the process of monitoring and reporting straightforward and timely by utilising multiple online tools.
Research the data you need, make changes, celebrate the wins and move forward with confidence.

We can help you track, monitor and survey the following:

  • Measuring Customer Satisfaction
  • Monitoring Employee Engagement
  • Conducting Market Research (Qualitative & Quantitative)
  • Mystery Shopping
  • Running Compliance Audits (covert or overt)
  • Recording Covid related hygiene practises

Just ask and we will be happy to help you work through the best option for your needs.

Make a time for a Zoom call, or call Richard direct on 0274 484473 or email richard@hoed.co.nz to set up a time.



Comments are closed.