Monthly Archives: September 2019

Bringing the Big Reveal

26 September 2019

There’s what we THINK is happening and what is REALLY happening. Which one are you using to make better decisions for your business?HOED Research can help you develop clear consumer insights to help you assess, plan and adjust your sales,… Read more

How much is theft costing your business?

26 September 2019

Assess your losses and protect your business with a loss prevention plan Whilst employee theft makes the headlines, over 57% of theft is by customers – often brazenly walking out of stores and businesses with hundreds or thousands of dollars’… Read more

Is it time to ditch the NPS?

12 September 2019

Written by Amanda Stevens Inside Retail Contributor If you’re reading this, you’ve probably heard of NPS. Better yet, you probably know exactly what our organisation’s NPS is. Launched in 2003, before Facebook, Instagram, Linkedin and Snapchat, NPS is the most… Read more

They’ll tell five people if happy. And thousands if not.

12 September 2019

Do you have visibility across your various Online Enquiry platforms, such as Direct Email, Web Forms, Contact Us, Web Chat etc? Hundreds of emails in everyone’s inboxes every day. But some emails stick out. There are those that bring assurance… Read more

Compliance Audits – HOED can help remove some of the pain

4 September 2019

Ensure your company processes and systems are providing consistent, high-level service across the whole team. Complying with regulations company-wide is a huge headache for many companies and organisations. It’s one thing at head office to say it’s all under control…. Read more