Monthly Archives: September 2019

Is it time to ditch the NPS?

12 September 2019

Written by Amanda Stevens Inside Retail Contributor If you’re reading this, you’ve probably heard of NPS. Better yet, you probably know exactly what our organisation’s NPS is. Launched in 2003, before Facebook, Instagram, Linkedin and Snapchat, NPS is the most… Read more

They’ll tell five people if happy. And thousands if not.

12 September 2019

Do you have visibility across your various Online Enquiry platforms, such as Direct Email, Web Forms, Contact Us, Web Chat etc? Hundreds of emails in everyone’s inboxes every day. But some emails stick out. There are those that bring assurance… Read more

Compliance Audits – HOED can help remove some of the pain

4 September 2019

Ensure your company processes and systems are providing consistent, high-level service across the whole team. Complying with regulations company-wide is a huge headache for many companies and organisations. It’s one thing at head office to say it’s all under control…. Read more