Vigil Intensive – enabling positive behavioural change that lasts31 July 2017
“Highly engaged employees make the customer experience. Disengaged employees break it.” –Timothy R. Clark
Customer service is one battleground that can’t be won without a good army by your side – but keeping your team engaged and working towards the organisation’s vision is one of the hardest things to achieve. Vigil Intensive uses the power of self-questioning to encourage team members and managers to consider whether they are doing their best to improve engagement, personal responsibility and accountability, and meet goals. So what’s involved?
- Presentation to team members to explain the process and benefits
- Employees are sent a link to their own mobile to submit their ‘daily’ effort scores
- Each team member answers a maximum of ten questions, such as:
- Did I do my best to set clear goals? (1-10)
- Did I do my best to make progress towards my goal achievement? (1-10)
- Results are collated and tracked with weekly reports sent to the whole team
- Each team member meets with their manager weekly for a 10 minute ‘Effort Review’
- A Vigil Intensive Coach communicates directly with the manager each week, to provide advice and support, goal setting and effort review training, and to hold them accountable
This drives a virtuous circle of accountability, self-engagement and positive behavioural change that can only benefit the team and the business. Are you ready for a truly engaged team and happy customers? Contact Richard on 0800 164 470 or firstname.lastname@example.org.