HOED Webinars to present survey results7 November 2014
To further support and communicate your customer experience survey results, HOED Mystery Shopping NZ is offering an online Webinar service. Because our survey results are actionable we would like to use the opportunity to encourage positive change within your teams, by coaching on what went well and what did not.
After each survey round HOED will invite (via an email link) Store Managers, Support Staff and any other members of your team, to attend an online Webinar, at an agreed date and time. The online Webinar will be scheduled for no longer than 30 minutes and will include the following content:
– 5 Minutes (Industry trends, new takes, ideas and issues – National & International)
– 15 Minutes (High-level review of your own Regional and National results)
– 5 Minutes (Suggested areas for improvement and responsibility)
– 5 Minutes (Q&A, Opportunity for your team to ask any questions)
Presentations will be hosted by HOED and will be in the form of a PowerPoint, supported by voice in real-time. We are offering a special three month introductory offer per Webinar, irrespective of numbers in attendance. Please register your interest by emailing Richard on firstname.lastname@example.org or calling Freephone 0800 16 4470.