The power of three!21 April 2014
I often explain to customers the power of three – survey waves. What I mean by this is that by completing three Mystery Shopper visits to a given location, will undoubtedly confirm what is actually going on. We go as far as to guarantee this. Given KPI’s or service measures will provide you with a true insight into those three visits. Mystery Shopping is all about trends. We can forgive a staff member for having an off day on the first visit, however if a similar result occurs the second time round then there is definitely something going on. Should a third visit deliver a similar result then we have a ‘trend’ and a problem that requires correction.
Contact the HOED team at www.hoed.co.nz or call Richard on 0800 164470