Good Service vs Bad Service

24 February 2014

A customer just walked out of your store.
There is an 81% chance they will not be back due to a
poor customer experience and 69% will NEVER return.

How would you rate these customer service experiences?

Bad service

74% tell others about poor treatment
20% have posted negative feedback online
61% have directly complained
37% have returned products

Good service

53% would recommend
52% would feel encouraged to spend more
50% will always / often pay more for better

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