Good Service vs Bad Service24 February 2014
A customer just walked out of your store.
There is an 81% chance they will not be back due to a
poor customer experience and 69% will NEVER return.
How would you rate these customer service experiences?
74% tell others about poor treatment
20% have posted negative feedback online
61% have directly complained
37% have returned products
53% would recommend
52% would feel encouraged to spend more
50% will always / often pay more for better