Your Insights Partner…

Hoed Research can help take your business to the next level

We are passionate about providing a high-quality service using innovative research techniques and industry leading technology.

Our insights are immediately actionable and deliver a fresh perspective. We have several thousand Evaluators, Surveyors, Auditors, Mystery Shoppers, and Price Checkers across New Zealand, servicing both locally owned businesses and International client requirements.

Our core services are:

  • Customer Experience Insights
  • Mystery Shopping
  • Employee Engagement
  • Embed & Measure Company Training
  • Compliance Audits (covert & overt)
  • Audit Stores, Stock or Assets
  • Competitor Analysis & Pricing
  • Ensure Brand Consistency
  • Test Social Media Response
  • Loss Prevention
  • Hygiene Practises

We don’t just supply data or tick-boxing exercises; our aim is to provide a programme that drives positive behaviours across teams. We work with you and your team to interpret the results and outline actions to enable your business to continuously improve.

Our Services

Tailored Solutions

Our team has extensive experience in various business sectors, delivering industry expertise and an understanding of the challenges your business may face. Our tailored solutions are curated to suit your unique business requirements.

We can assist with tactical decision making, customer journey mapping and the setting of core KPIs, KRAs or OKRs. Our services are supported by high-tech systems and online dashboards, which enable easy, stress-free access to data and reporting.

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Our customer experience insights assessments are used across a wide range of industries.

  • Automotive
  • Hospitality
  • Retail
  • Transport
  • Care
  • Leisure
  • Local & Central Govt
  • Education
  • Services
  • B2B

Your Insights Partner…

Turn your customers into advocates with Hoed Research

Our services are supported by state-of-the-art systems, supported by online dashboards, enabling easy access to data and detailed reporting. The following are services offered by Hoed Research.

Mystery Shopping

You can use mystery shopping as the basis for continuous improvement programmes and performance management. You won’t just find out what needs fixing; you’ll have a tool which will change behaviour and actions for the better.

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Audit & Compliance

Regulatory compliance audits ensure businesses are aware they have to comply to relevant laws, company policies and standards, and regulations.

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Consumer Insights

Interpretation of trends in human behaviours, using the data to increase effectiveness of a product or service from a consumer standpoint.

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Price Integrity

Displaying the correct pricing and comparing this pricing to your competitors enables you to adjust your own pricing to be more competitive.

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Training & Coaching

Embed training techniques through constant measurement and assessment, enabling managers and frontline teams to upskill or make changes where necessary.

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Competitor Research

Knowing your competitors is key to determining how to focus your own marketing activity and budgets.

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Health & Safety

Health and Safety training is important, and it’s also essential you measure whether this training is understood and embedded.

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Good Hygiene

All workplace environments need to be hygienic and safe. This applies to all businesses, not just workplaces involved in the handling of food and personal products.

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Onboarding Reviews

You’ve brought in a new team member, settled them in, and they’re working with you. But how do they really feel about the role, the company and their future with you?

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Exit Interviews

Gain the clarity that comes from someone who has begun to disconnect from the work they have done for you and are looking forward to their next step.

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Loss Prevention

Help prevent stock loss, and improve security with a Hoed Loss Prevention Audit, and recommendations to protect your stock and assets.

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Online Visibility

Let Hoed provide detailed reporting on your online processes, communication and performance. In many cases this is an area that remains ‘out of sight’ and therefore ‘out of mind’.

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Click & Collect

Measure the opportunity to ‘upsell’ when the customer comes in to collect their purchase. On time, as promised for both Collect and Deliver, is everything.

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Customer Journey

Customer journey and how customers interact with your business directly and indirectly is critical to improve value, repeat business and longevity of the relationship.

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Poor Systems & Processes

We often mistake poor performance as a function of the person, when in fact it may be the function of the ‘system’ in which that person or persons operate.

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CRM Score (internal)

A CRM (Customer Relationship Management) score, tracks, and scores interactions with your customers, providing an important and immediate insight into the level of service provided by your organisation.

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My Customer Insights

Customer insight, also known as consumer insight, is the understanding and interpretation of customerbehaviours and feedback into conclusions that can be used to improve product development and customer support. Use your own database of contacts to gain insights and feedback on important KPIs and other deliverables.

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Net Promoter Score (NPS)

NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are measured with a single-question survey and reported with a number from the range -100 to +100, a higher score is desirable.

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Research Community Insights

It’s important to understand what local communities are thinking about your products and services. This is a great way to connect using the methodology provided by Hoed Research.

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Mini Focus Session

Let’s be honest, with so many customer feedback solutions available today, it can be challenging to determine what’s truly valuable and/or legitimate. Plus, customers are often overwhelmed by the constant digital feedback requests.

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Anywhere a customer experience exists, you will find us!

TAILORING THE PLAN

Together we make it easy

Hoed Research utilises advanced, cutting-edge technologies to deliver outstanding results to our clients and consumers, delivering on your unique business objectives.” “Whether you are looking to monitor compliance, drive performance improvement, or gather insight into the customer experience, we will have a solution for you. We offer a variety of mystery shopping and customer experience assessment types, which enable us to assess a wide range of touchpoints on your behalf.

Understand

Hoed Research wants to understand more about your business, your performance improvement objectives and your business goals.

Information is the foundation for action, and what gets measured gets managed.

Tailor

We then put a programme in place designed to provide actionable insights, enabling you to meet a wide range of objectives. You will have a dedicated team who will guide you through the process step by step.

Deliver

By interfacing with Mobile Phones, Emails, and customised Online Dashboards we are able to generate high-quality reports, delivering results in a variety of formats.

SMALL BUSINESS

Take advantage of analytics

Hoed Research is a family-owned business, so we understand how important our services are to businesses of all sizes. Our cost-effective solutions aim to maximise the potential of your business.

  • Tailored programs
  • Easy to digest insight reporting
  • Consumer Insights at all levels
  • Online reporting portal
  • Ad hoc programmes available

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