Monthly Archives: March 2016

Why Mystery Shoppers Are More Accurate Than Customer Surveys 

24 March 2016

Jerome   If you want to gather feedback about your business which is more effective – customer surveys or mystery shoppers? Many businesses use customer surveys to gain information about how their companies could improve, but there are several reasons… Read more

Hoed Research Wins Major Lotto NZ Contract

1 March 2016

Hoed Research NZ has been awarded a three-year contract with Lotto NZ to help measure and improve its customer service offering and to track compliance requirements. Lotto NZ is a Crown entity which promotes, organises and conducts lottery games. Through… Read more