The Pareto Principle states that;
8 August 2013- 20% of effort gets 80% of results
- 20% of projects make 80% of revenues
- 20% of projects cause 80% of the problems
- 20% of the people do 80% of the work
- 20% of the customers generate 80% of the revenue
- 20% of customers cause 80% of the headaches
Go beyond measuring customer satisfaction to changing the game at the same time.